- Why doesn't my username and password
work?
If you have previously been able to log into the site and can no
longer do so, the problem may be either:
- You have to enter the username and password EXACTLY as you
entered them when you signed up. The server is case sensitive, and
upper and lower case must be exact or the login will be rejected.
- Your login and password has been disabled. This can happen
because either your membership has expired, or a rebill attempt
failed. The credit card companies have many reasons for not
allowing a recurring billing, including change of address, lack of
credit or instructions from the cardholder. Finally the login and
password may have been disabled because the username and login was
found to have been traded and multiple users logged in under the
same password.
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I just signed up and I was unable to get
a login or password.
Connection problems during login setup could prevent the ability to
enter a username and password. In this type of situation, please click
here, we will activate you manually.
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What is a PID error?
PID errors occur when you click on submit more than once. Please go
to the members area. Enter what you first chose for a username and
password. If they do not work then there was something wrong with the
username you provided (i.e. it was already in use). In this case,
simply click
here and we will activate you manually.
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How do I cancel my subscription?
To cancel click
here.
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Am I entitled to a refund if I cancel
before thirty days?
If you cancel before thirty days, you are not entitled to a refund.
There are no free previews offered of the membership area, and the
amount of time you spend in the membership area is neither monitored
nor restricted.
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Why was my credit card refused?
We are using credit card transaction processing company to handle
credit card verification. As part of their service, they maintains a
negative credit card database. This data base consists of cards that
were either lost, stolen, or used fraudulently. If your credit card
has made it to this list, you will have difficulties signing up.
However, if you believe this to be a mistake, and your credit card is
in good order, please try to sign up with our other processor here:
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How does the charge appear on my credit
card statement?
This actually depends on which billing agent is currently billing
you. The charges may appear as one of the following:
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Can I join other ways than online?
NO.
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What software do I need to enjoy all
the content on the website?
To give you the best and most trouble free experience we recommend
the following software be installed on you computer.
If you are using a PC we recommend:
- Windows 98 or better
- Internet Explorer 5.0 or better - download
- Windows Media Player - download
- Real Player - download
A free version is available.
- Quicktime Player - download
If you are using a MAC we recommend:
- System 8.6 or better
- Internet Explorer 4.0 or better - download
- Windows Media Player - download
- Real Player - download
A free version is available.
- Quicktime Player - download
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How do I open up zip files?
There are a number of resources available to unzip files.
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Will my name and email address ever be
given out to other companies?
The OVERTHEREPRODUCTION has always had a policy that we will never
sell, trade or otherwise distribute in any manner the names and email
addresses of our subscribers.
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Why can't I download these images?
All images are jpegs, and if you have viewed them, then you have
downloaded them already. We design and thoroughly test the website
with Internet Explorer and Netscape Navigator and we recommend that
you use one of these browsers to access the site.
- Click with your left mouse button on the thumbnail size image to
see the larger image. Wait until the larger image fully displays
itself.
- After the picture has been displayed point your mouse cursor
until it rests on top of the image.
- Using the mouse, right click (click on the right mouse button)
once and hold it down.
- A menu will appear. Drag down to "save image as...".
Save the image into whatever directory on the hard drive you want,
noting the directory so that you will not misplace it.
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How soon before I can expect an answer
to my emails?
We answer all email that relates to billing problems, usually
within 24 hours.
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How can I change my credit card
type, or my billing information?
Our online billing agents do not have the ability to update billing
information. In order to update you would need to cancel your
membership and activate a new one with the current information. You
can either open up a new account with our billing agent.
If you are not completely sure how to do this, or you have a
special case, please e-mail info@czechboysclub.com
